Bank Fails to Address Letter Specifically

Irvings Law have successfully represented a client in a data breach compensation claim against a bank.

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Bank Fails to Address Letter Specifically

Discovery

Irvings Law have successfully represented a client in a data breach compensation claim against a Bank but the parties have agreed to keep settlement details confidential. As such, for the purposes of this case report, the client will be referred to as ‘Mr SK’ but the Bank will not be named.

The said Bank sent a letter to Mr SK’s address not correctly putting whom the letter was designated for. As such, this said letter was opened by Mr SK’s father which contained very sensitive financial and dispute information which his father was unaware of at the time.

Representation

Given the Bank did this, Mr SK instructed Irvings Law, specialist data protection firm, to assist in pursuing a claim. Mr SK was offered a no win, no fee terms without hesitation and after this, a Letter of Claim was submitted to the Bank seeking compensation following this breach of the Data Protection Act 2018, General Data Protection Regulations (GDPR), confidence and misuse of private information.

Resolution

In response, the Bank strangely denied liability but indicated that they were willing to negotiate an out-of-Court settlement with Mr SK and Irvings Law. As such, negotiations then followed which resulted in Mr SK settling his matter for a significant amount of compensation plus his legal costs.

Posted in Case Study

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