Background

Irvings Law have recently settled a claim for a client who was a customer with a well-known bank. The bank made an error with her account whereby it was merged with a relative who was then able to view our client’s account details. The bank initially offered the client £250 and then £400 in compensation. She was not satisfied so came to Irvings.

Irvings’ Role

We wrote to the bank but they refused to offer any further compensation to the client. We issued Court proceedings and the bank instructed solicitors who initially attempted to defend the claim. A court hearing was listed and only then did the solicitors started making offers in settlement. The claim ended up settling without the need for the hearing and our client received £1500.00 plus legal costs –over £1000 more than the bank had been prepared to agree before Irvings got involved.

We were prepared to push the matter to Court, despite strong resistance from the bank and their lawyers, to ensure the client received the compensation she deserved.