Retailer Send Order to Wrong Address

Mr Matthew McConville has successfully represented a client in a claim for compensation against a well-known retailer.

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Retailer Send Order to Wrong Address


Mr Matthew McConville, Head of Irvings Law’s specialist Data Breach Department, has successfully represented a client in a claim for compensation against a well-known retailer. Due to confidentiality, the client will be referred to as Mr T and the identity of the retailer will not be disclosed.

Mr T ordered a pair of trainers online from the involved retailer whereupon he confirmed his billing and delivery address. Not long after, Mr T received a telephone call from a complete stranger confirming that they had received Mr T’s order, opened the same and obtained his contact number from the order form. Once Mr T became aware that his order had been sent to a stranger in error, he arranged and paid a friend to collect the same for him. Subsequently, Mr T submitted a complaint to the involved retailer’s customer service department detailing Mr T’s concern about the breach of his personal information. In response, the involved retailer apologised for this mistake and confirmed internal changes to practice in an attempt to avoid any reoccurrence.


After this, Mr T approached specialist Data Breach Solicitors, Irvings Law, for assistance. Mr McConville immediately acknowledged that what happened was completely wrong and without hesitation, offered to act for Mr T by way of “no win, no fee” presenting a claim to the involved retailer on the basis his human rights to privacy were breached as well as GDPR following this misuse of private information.


After presenting the claim and despite the above apology, the involved retailer disputed Mr T’s claim leaving him with no other option but to issue and serve proceedings. After involving the Court however, the involved retainer then wished to settle Mr T’s claim and an agreement was reached not long after such discussions took place in the sum of £1,500.00 including the payment of his legal costs.

Posted in Case Study

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