In early April 2020, EasyJet unfortunately confirmed that 2,208 of their customers have had their credit/debit card details (amongst other personal information) unlawfully accessed. Then, on the 19th May 2020, EasyJet further confirmed that they suffered a cyber-attack that has affected approximately nine million other customers of theirs. These customers had their personal data (such as their name, email address and travel details for EasyJet flights/holidays booked between the 17th October 2019 and 4th March 2020. Although not fully confirmed, we believe that the said ‘travel details’ is that of linked passengers to the lead customer whom made a booking between the above-mentioned dates. In order to book flights or holidays, we all know that customers have to also provide further details to names and email addresses such as date of birth and passport numbers.
The personal information of the affected EasyJet customers may have been accessible to an unknown number of parties for a long period of time. EasyJet should have ensured, as data controller, their networks/IT systems etc were kept safe and secure so as to ensure that the personal data of their customers would not be compromised.
As a result of EasyJet’s failure, they are potentially liable under the GDPR for this apparent loss and control of their customers’ personal information. Further, EasyJet also failed to process the said data in a manner that ensures that the data is secure which breaches the confidence of their customers by misusing private information and infringed their customers’ right to privacy of their said personal information.
Am I affected?
If you have received an email either in April or May 2020 from EasyJet confirming your personal data has been exposed/accessed in this incident, you will be able to join other customers in our group claim against them. In addition, if you know a friend or family member who booked an EasyJet flight or holiday between the 17th October 2019 and 4th March 2020, contact them, ask if they received an email from EasyJet and if they did, they too will be able to join this group claim.
How do I claim?
In order to join the said group claim, all you then need to do is complete the below contact form and one of our specialist team will contact you to start your claim.