On the 20th February 2020, LOQBOX experienced a cyber-attack on their IT computer systems which resulted in personal and financial information of a number of clients of theirs being compromised. The said information included; name, address, date of birth, email address, phone number and payment information including two digits of the bank account number used to make payments to LOQBOX and the sort code used to unlock LOQBOX. On the 29th February 2020, the affected clients received an email from LOQBOX, apologising and informing them of the above.
Due to the fact that LOQBOX have confirmed the attack took place, and have issued an apology, all those affected can seek compensatory damages. The said personal and financial information was potentially accessible to an unknown number of parties for an unknown amount of time. LOQBOX, in being the data controller, should have complied with their data protection obligations and ensured the safety and security of the said information, thus preventing it from being compromised.
In light of the above, LOQBOX have misused private information which has also infringed their clients’ right to privacy of their personal data. LOQBOX have lost control of personal information, failed to process the said personal information in a manner that ensures the appropriate security of the said data in line with GDPR, breached the confidence of affected clients and as such are potentially liable in law to pay compensation.
What do I do if I have been affected?
If you have used the services of LOQBOX and have received notification that you have been affected by this incident, you can join this group claim. Please complete the contact form below, and a member of our specialist team will be in touch.