Virgin Media

A database used by Virgin Media to manage information about customers was accessible from at least April 2019 and included contact details such as name, home and email address and phone numbers.

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Virgin Media

The Situation

A database used by Virgin Media to manage information about existing and potential customers was accessible from at least April 2019. The database included contact details such as name, home and email address and phone numbers. In a very small number of cases, it also included dates of birth. This is just what Virgin Media have admitted to date however; the said information that has been exposed may be more than this.

Virgin Media wrote or emailed those who have been affected by the breach on 5th March 2020 explaining what had happened and that they had also reported themselves to the Information Commissioners Office (ICO).

The Claim

As Virgin Media have apologised and admitted that this incident has occurred, those effected are able to seek compensatory damages.

The affected personal information of Virgin Media customers has been accessible to an unknown number of parties for over a year now. Virgin Media should have ensured, as data controller, that this personal information was kept safe and secure so that it would not be compromised in accordance with their data protection responsibilities.

Virgin Media have failed to protect their customers’ data and, as a result, they are potentially liable under the GDPR for the loss and control of their customers’ personal data. Virgin Media also failed to process the data in a manner that ensures that the data is secure, breaching the confidence of their customers by misusing private information and infringed their customers’ right to privacy of their personal data.

How do I start?

If you are a Virgin Media customer and you have received an email, text  or a letter explaining that your personal data was exposed by this incident, you will be able to join other customers in our group claim against Virgin Media. If you have, all you then need to do is complete the below contact form and one of our specialist team will then contact you to join our group claim.

Posted in Group Litigation

If your data has been breached, such as being released into the public domain . . .
. . . you may have a claim.

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